Refund Policy
This policy covers purchases of Nano Banana 2.5 plans and credit packs for image generation, image editing, video creation, and related tools. Refund requests are reviewed manually by email. Send your request to [email protected] within 7 days of purchase, with the details listed below.
Refund eligibility
Request window
Refund requests must be submitted within 7 days of purchase. After 7 days, refunds are unavailable regardless of credits used.
Credit usage
If used credits exceed 30 credits, only partial prorated refunds are supported; if usage exceeds 30%, refunds are unavailable.
How to request a refund
Every refund is processed manually via email. If you meet the eligibility criteria, follow these steps when contacting support:
Contact Us
Reach out to our support team at [email protected].
Provide Details
Include your account email, order number, purchase date, and a brief explanation of the request.
Submit Within 7 Days
Ensure the email is sent within 7 days of purchase to remain eligible.
Refund processing
Once we receive your request, the team will review the details and respond as soon as possible. Approved refunds are issued to the original payment method.
Policy changes
We may update this policy periodically. Revisions will be posted on this page, and continued use of the Service after changes indicates acceptance of the updated policy.
Contact information
For questions about this policy, email [email protected].